Return Policy/Return period

The Microline Store will accept returns up to 7 days after delivery for most products.

Please contact Microline Store at +91 9878976787, Option 1 then 2 to speak to our customer service staff who will give advice on the refund process.

Exchange/ refund conditions:

  • Damaged products or Deficient on Arrival: Free replacement within 14 days.
  • Wrong shipment by Microline Store: Free replacement within 14 days.
  • Incorrect order placed by customer: Free replacement within 14 days for unopened* product.
  • Customer needs and alternate product: Free replacement within 14 days for unopened* product.
  • Order cancellation: No charges if items are not shipped. In case of shipped orders, the returns policy will apply.
  • Refund with 5% cancellation charges for cancellation requests sent within 14 days for unopened* products only.
  • Unopened items to be returned or replaced must be in the original packing with all inbox literature, warranty/ guarantee card, freebies and accessories including mice, keyboards, etc.
  • Once approved the exchange/replacement product will be shipped and delivered within 6 to 7 working days.

Refunds

  • Tax (if applicable) is refunded with returns.
  • Original shipping and handling charges aren’t refunded.
  • If the payment was by Credit/Debit card or Net-Banking, we will refund the money in your Credit/Debit Card or Net-Banking account.
  • Typically refunds are processed in between 7-21 working days for credit cards and 5-7 working days for debit card and net banking orders.

Before you return your product

Microline Customer Care provides easy access to expert advice on all your product. We offer extensive service and support in English.

Contact us at +91 9878976787, Option 1 then 2 from Monday to Friday, 9:00 a.m. to 6:00 p.m, on Saturdays from 9:00 a.m. to 3:00 p.m, excluding public holidays.

To process a return

  • We only accept returns for orders placed with the Microline Online Store by phone or online. We cannot accept returns for other stores or any other online store or retail outlet.
  • Returns requests can be initiated by phone at +91 9878976787, Option 1 then 2.
  • Please prepare the below information to our call agent.